Free users of our route planner are increasingly reporting addresses not found on the map, or not located correctly.
The reason is that the free usage limit for Google’s geocoding service has been lowered drastically. We use this service for our free users to locate addresses on the map.
The solution is to select another geocoding service in the options. Generally, the alternative services have lower quality so you may want to check our hints and tips on geocoding.
Note that Google’s policy change only affects free users. Our premium users that have upgraded their account are on Google’s paid geocoding service.