Urgent: Routes Not Being Optimized via API

Dear Route XL Support,

Returned routes are not optimized. Please see linked file for inputs and outputs:

Please help asap.

Thank you


P.S. did send an email to info@routexl.com but not sure if that’s correct support email.

The returned routes seem optimized to us. How do you conclude they are not?

BTW you can import your locations JSON on the website and check the locations and route.

Thanks for your quick help.

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Just to clarify we did identify the issue on our end and solve it. Thanks for the quick response! Otherwise it would have been a morning from hell!

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