Using this application is unfortunately a great waste of time (and money). The combinations of names and addresses are continuously modified by the system. This makes the route calculations completely unreliable and mostly incorrect!!
We’re not exactly sure what the problem is without some examples. If you can share your input and the results you’re getting, we can analyze and advise in more detail. If you don’t want to share your input here, please email info@routexl.com
Generally, when you want to combine names with addresses, you’ll need to format them correctly (between @'s). Make sure to read our documentation on importing additional fields
If names of your customers are added without formatting them correctly they are very likely to hamper the geocoding of the address, and resulting in bad placement on the map.