Service time on first stop not calculating?

API
1

Hi, it looks like the service time is not calculated on the first stop, although I am requesting it. See this example:

Request:
[
{
“name”: “34065”,
“lat”: “52.5916315”,
“lng”: “6.0888661”,
"servicetime": "30"
},
{
“name”: “34068”,
“lat”: “52.695525”,
“lng”: “6.20694”,
“servicetime”: “30”
},
{
“name”: “34066”,
“lat”: “52.5137798”,
“lng”: “6.0869437”,
“servicetime”: “30”
}
]

Response:
{
“id”: “BY1gXv8WXBYGd9GgYRYd”,
“count”: 3,
“feasible”: true,
“remarks”: “”,
“route”: {
“0”: {
“name”: “34065”,
“lat”: “52.5916315”,
“lng”: “6.0888661”,
“arrival”: 0,
“distance”: 0
},
“1”: {
“name”: “34068”,
“lat”: “52.695525”,
“lng”: “6.20694”,
"arrival": 18,
“distance”: 21.4
},
“2”: {
“name”: “34066”,
“lat”: “52.5137798”,
“lng”: “6.0869437”,
“arrival”: 65,
“distance”: 46.6
}
}
}

Anything I’m doing wrong or is it not possible to add a service time to the first stop?

2

You are right, it’s not possible to add service time to the first location. It’s not even considered a stop, but only acts as the departure point.

A workaround is to add an extra location nearby with the required service time. To make sure it gets visited first you could give it a due time. Do not use exactly the same coordinates as the first location, as that may trigger other mechanisms in the algorithm.