I want a solution for this problem NOW. Every day we lose hundreds euro because of that. I am waiting the answer and rthe solution TODAY.
We need more specific details to find the solution for your case, but here is the general explanation. Due to our fair use policy your account can only create one route at a time. The “busy” message is given when the website is already working on a route and a new route calculation is launched.
Even if you reload the website when it is working on a route, the algorithm keeps busy in the background and your account can not be used for another route calculation. This also happens when you share an account with colleagues.
The time required by the algorithm for a route calculation can vary a lot, depending on the number of stops, the distribution and the complexity of the road network in that area. A route calculation may take up to 15 minutes, the maximum runtime.
If you can share more details, such as your input and screen shots, we can check in more detail. If you don’t want to share here, you can also email info@routexl.com