RouteXL site could not be reached for the second Friday morning in a row


#1

Last Friday morning I could not reach the site to log in and plan the day’s route. Uptime has been 100% over the past 9 months, which is excellent. This morning - Friday 28 July - at around 7am again I was unable to reach the RouteXL site so had to plan timed deliveries for around 50 drops without it.

I am using an iPad which connected successfully to the internet via other apps on mobile data on both days.

I could find no notification of planned maintenance, nor any mention of issues on Twitter or this forum. How can I either stop this recurring, or find out in advance when the service will be unavailable?


#2

There was no maintenance these last two weeks. We are not aware of the site being unreachable either.

The next time it happens, please send a screenshot to info@routexl.com. If you are familiar with ping and traceroute commands, that output is welcome too.


#3

Thank you for the response. It is helpful to know that there was no scheduled maintenance, which narrows down the possible causes. I have found out how to run ping and trace route tests from the iPad, so I will run these when the system is working so I can compare the results if the problem recurs. I can also try accessing routexl.nl from a PC and different browsers.