Problem with tour, every other request back me valid tour


#1

Hi,
I have problem with API, when have multiple staff routes. Tour API returns me tour for first, third, fifth… but for second, fourth…it returns me “No Locations”. I use the same request, but for different employee I use his stops and send to API. Can you tell me how to fix this problem?


#2

There are no system wide issues at this moment. So we’ve checked our logs and it seems you input gets clipped. That is, the jsonencoded locations array is not complete but ends somewhere in the middle without a closing tag. We advise to log your calls and check.

If you’d like to see the log for your calls, email us at info@routexl.com


#3

Ok. TNX. I just send you a mail so please send us a log to we can see it and fix it. Thanks a loot for information and quick replay!