Price Reduction for Upgrade Not Seen


#1

Hi, I just upgraded, used the promotion code but did not see the reduction in price. Please investigate.

Thanks,

Jim


#2

The coupon code is only valid for a single day or month upgrade via PayPal. You have subscribed to a recurring subscription.


#3

It is meant to be a month upgrade, not recurring.


#4

To cancel your recurring subscription, go to our website or PayPals preapproved payments page.

Subscribe to the single month upgrade and use the coupon code. Send an email to info@routexl.com for a refund the first payment,


#5

I did that, my subscription, but get the following message. I still cannot load more than 20 addresses.

“Your current subscriptions are listed here. You can renew, cancel or upgrade your subscriptions by using the forms below.
RouteXL 100 - Recurring
Your membership has been cancelled and will expire on: 15 May 2018”

Please suggest what I do next?


#6

I did not remember to send a email for the refund however.


#7

Your account seems upgraded alright. Try to reset your session. Follow these steps:

https://wiki.routexl.com/index.php?title=Session