Payment Error, and We have replaced the card

Upgrades
1

Hi,

We had issues with our card and the payment was declined. The last attempt for payment was 3, March 2025.

We just updated with a new card, how can we pay the amount immediately, so there is no interruption in the service?

Thank you,
Zahrah Alawami

2

We noticed that your subscription in PayPal has been canceled, which means we no longer have the option to collect outstanding payments through PayPal. Given this situation, here are your options to ensure continuous service:

  1. Wait for the Current Subscription Period to End: Once your current subscription period concludes, you can resubscribe using your updated payment information.

  2. Immediate Resubscription: We can reset your account status, allowing you to resubscribe immediately with your new card details. Please let us know if you would like us to proceed with this option.

  3. Upgrade to Business Subscription: You may also consider upgrading to our business subscription. While it is more expensive, it offers additional payment options and enhanced features that might better suit your needs.