Paid subscriptions being limited to 10 locations

My Routexl 100 account this morning is limited to 10 locations. I verified this via the API status. I created a backup account since I need to create a route right away, paid for the daily 100, and it also is not allowing more than 10 jobs. Can anyone help?
My Recurring subscription is under davingray, and the backup subscription that I paid for the daily sub is evbackup

We’ve corrected your account and will contact you via email to settle the payments.