Miles to Stop inaccurate

Hi, one a couple of the stop I enter show massively inaccurate millage and are therefore horwing out the route planner.
eg one stop that is around 35 miles away is showing 2600 miles

That’s not good but we’d need more information to check this. Please share some example preferably with screenshots, or send via email

I have sent an email, please let me know if any info is needed.

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For other users to learn from, the solution was to remove any numbers between parentheses, e.g. (2000), from the addresses to be imported, as these will be interpreted as additional fields, specifically as the service time on location.