504 gateway timeout on large tours

Old Forum
1

Hi,
starting around 8/27/15, I’ve been getting a gateway timeout on large routes (up toward 80 addresses) when using the tour API.

Steps taken:
Tried a route with 4 addresses, it worked
Tried a route with 14 addresses to make sure the api wasn’t imposing a free-tier limit on me, that worked
Tried different PCs and different internet connections, no improvement

Please help, it seems to be due to a server change and I need this urgently

2

The server control panel was automatically updated and our custom timeout settings were overwritten. We’ve updated and they will be applied in 15 minutes.

3

Works great!

4

Hi, the problem returned, a route matrix with 100 address get a timeout. A tiny 5 address route is slower than normal but works. Is there anything I can do when facing these issues?