# The Underlying Connection Was Closed

**URL:** <https://support.routexl.com/t/the-underlying-connection-was-closed/1165>\
**Category:** API\
**Created:** [November 29, 2019, 7:58am UTC](https://support.routexl.com/t/the-underlying-connection-was-closed/1165 "2019-11-29T07:58:11Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![RouteXL](https://support.routexl.com/user_avatar/support.routexl.com/routexl/32/347_2.png) [@RouteXL](https://support.routexl.com/u/RouteXL)\
**Post date:** [November 29, 2019, 8:36am UTC](https://support.routexl.com/t/the-underlying-connection-was-closed/1165/2 "2019-11-29T08:36:38Z")

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Your account seems fine indeed. If it always worked until a few days, the first thing we’d check is the version of the TLS protocol your software is using.

See: [Protocol TLS 1.2](https://support.routexl.com/t/protocol-tls-1-2/1162)

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_[View the full topic](https://support.routexl.com/t/the-underlying-connection-was-closed/1165)._