# RouteXL Paid API Issues

**URL:** <https://support.routexl.com/t/routexl-paid-api-issues/175>\
**Category:** Old Forum\
**Created:** [January 8, 2016, 10:18pm UTC](https://support.routexl.com/t/routexl-paid-api-issues/175 "2016-01-08T22:18:00Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Fritz\_Vee](https://support.routexl.com/letter_avatar_proxy/v4/letter/f/8797f3/32.png) [@Fritz\_Vee](https://support.routexl.com/u/Fritz_Vee)\
**Post date:** [January 8, 2016, 10:18pm UTC](https://support.routexl.com/t/routexl-paid-api-issues/175/1 "2016-01-08T22:18:00Z")

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We have a routexl subscription and have been finding that recently the API has been consistently failing with more than 8-10 waypoints.

We have routeXL 100, so this should not be happening.

Is there some issue with the API that is causing this? &nbsp;The API has not been very reliable at all.

If someone could comment, that would be great.

F.

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**Author:** ![RouteXL](https://support.routexl.com/user_avatar/support.routexl.com/routexl/32/347_2.png) [@RouteXL](https://support.routexl.com/u/RouteXL)\
**Post date:** [January 8, 2016, 10:56pm UTC](https://support.routexl.com/t/routexl-paid-api-issues/175/2 "2016-01-08T22:56:00Z")

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That’s not good, but can you be more specific? Since when did you get problems? What response or error message are you getting?

It would help if you can share the exact call you’re making, either here or via email [info@routexl.com](mailto:info@routexl.com)