# I can't upgrade

**URL:** <https://support.routexl.com/t/i-cant-upgrade/3030>\
**Category:** Upgrades\
**Created:** [April 2, 2025, 6:59pm UTC](https://support.routexl.com/t/i-cant-upgrade/3030 "2025-04-02T18:59:26Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![RachelNustad](https://support.routexl.com/letter_avatar_proxy/v4/letter/r/f6c823/32.png) [@RachelNustad](https://support.routexl.com/u/RachelNustad)\
**Post date:** [April 2, 2025, 6:59pm UTC](https://support.routexl.com/t/i-cant-upgrade/3030/1 "2025-04-02T18:59:26Z")

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I’m trying to purchase and upgrade and it’s telling me there’s an error and to see the merchant

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**Author:** ![RouteXL](https://support.routexl.com/user_avatar/support.routexl.com/routexl/32/277_2.png) [@RouteXL](https://support.routexl.com/u/RouteXL)\
**Post date:** [April 17, 2025, 8:19am UTC](https://support.routexl.com/t/i-cant-upgrade/3030/2 "2025-04-17T08:19:23Z")

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What error message do you get, or what goes wrong exactly?