# Latest **URL:** https://support.routexl.com/latest.md [Latest](https://support.routexl.com/latest.md) · [Categories](https://support.routexl.com/categories.md) --- ## [Paid via PayPal but no upgrade (DO NOT PAY AGAIN)](https://support.routexl.com/t/paid-via-paypal-but-no-upgrade-do-not-pay-again/276)
**Author:** [@RouteXL](https://support.routexl.com/u/RouteXL)\ **Replies:** 20\ **Last updated:** [February 4, 2026, 3:07pm UTC](https://support.routexl.com/t/paid-via-paypal-but-no-upgrade-do-not-pay-again/276 "2026-02-04T15:07:37Z")
There have been multiple reports of users that paid via PayPal but their account was not upgraded. It’s very frustrating if you trust someone your money and nothing happens. We totally understand and we apologize! We’v… --- ## [Addresses not found](https://support.routexl.com/t/addresses-not-found/754)
**Author:** [@RouteXL](https://support.routexl.com/u/RouteXL)\ **Replies:** 1\ **Last updated:** [October 8, 2018, 9:40am UTC](https://support.routexl.com/t/addresses-not-found/754 "2018-10-08T09:40:23Z")
Free users of our route planner are increasingly reporting addresses not found on the map, or not located correctly. The reason is that the free usage limit for Google’s geocoding service has been lowered drastically. W… --- ## [Looking for DPA (Data Protection Agreement)](https://support.routexl.com/t/looking-for-dpa-data-protection-agreement/3304)
**Author:** [@fsrsolutions](https://support.routexl.com/u/fsrsolutions)\ **Replies:** 3\ **Last updated:** [November 2, 2026, 11:44am UTC](https://support.routexl.com/t/looking-for-dpa-data-protection-agreement/3304 "2026-11-02T11:44:55Z")
Hi there, where do I find your Data Protection Agreement? I’m using API calls and personal datas are submittet. Therefor I have to save a DPA. thx in advance Burkhard --- ## [Service interruption due to critical vulnerability PHP \[Solved\]](https://support.routexl.com/t/service-interruption-due-to-critical-vulnerability-php-solved/3303)
**Author:** [@RouteXL](https://support.routexl.com/u/RouteXL)\ **Replies:** 1\ **Last updated:** [October 21, 2026, 1:32pm UTC](https://support.routexl.com/t/service-interruption-due-to-critical-vulnerability-php-solved/3303 "2026-10-21T13:32:30Z")
On October 20, 2026, a critical security vulnerability was disclosed in PHP, the technology our platform is built on. The official fix is scheduled for release later today, and we will apply it to our servers as soon as … --- ## [Unable to get best for the journey](https://support.routexl.com/t/unable-to-get-best-for-the-journey/3302)
**Author:** [@indirapopat](https://support.routexl.com/u/indirapopat)\ **Replies:** 1\ **Last updated:** [August 19, 2026, 8:13am UTC](https://support.routexl.com/t/unable-to-get-best-for-the-journey/3302 "2026-08-19T08:13:25Z")
I have few deliveries to do. say 10. I put my home postcode and 10 postcode. I want to find out best route to drive. so first one to be near my home etc. but unable to do so. Kindly advise.thank you --- ## [Route Optimization by roundtime, capacities, balance,](https://support.routexl.com/t/route-optimization-by-roundtime-capacities-balance/3299)
**Author:** [@JovyJ](https://support.routexl.com/u/JovyJ)\ **Replies:** 2\ **Last updated:** [May 21, 2026, 12:49pm UTC](https://support.routexl.com/t/route-optimization-by-roundtime-capacities-balance/3299 "2026-05-21T12:49:42Z")
We use RouteXL to optimize our nine daily driver routes for a hot meal delivery service. The drivers are divided into 4 areas: Area 1 has 2 drivers Area 2 has 3 drivers Area 3 has 3 drivers Area 4 has 1 drive… --- ## [Abonnement verlopen omdat we niet meer kunnen betalen via PayPAl](https://support.routexl.com/t/abonnement-verlopen-omdat-we-niet-meer-kunnen-betalen-via-paypal/3295)
**Author:** [@Vitrum](https://support.routexl.com/u/Vitrum)\ **Replies:** 1\ **Last updated:** [April 14, 2026, 9:49am UTC](https://support.routexl.com/t/abonnement-verlopen-omdat-we-niet-meer-kunnen-betalen-via-paypal/3295 "2026-04-14T09:49:18Z")
We kunnen geen gebruik meer maken van het betalende abonnement omdat wee niet meer via PAyPal kunnen betalen. Hoe kan dit worden opgelost? --- ## [Problem with customer's time](https://support.routexl.com/t/problem-with-customers-time/3294)
**Author:** [@La\_Sorgente](https://support.routexl.com/u/La_Sorgente)\ **Replies:** 1\ **Last updated:** [March 31, 2026, 9:22am UTC](https://support.routexl.com/t/problem-with-customers-time/3294 "2026-03-31T09:22:30Z")
Hi, for a few days now, if I change a customer’s time, for example from before 9.30am to after 12pm, the software reproduces the same itinerary, only moving the times for all subsequent deliveries. This is clearly incorr… --- ## [Add delivery information or note](https://support.routexl.com/t/add-delivery-information-or-note/3293)
**Author:** [@mabelle-tales](https://support.routexl.com/u/mabelle-tales)\ **Replies:** 1\ **Last updated:** [March 28, 2026, 3:20pm UTC](https://support.routexl.com/t/add-delivery-information-or-note/3293 "2026-03-28T15:20:37Z")
Is it possible to add a note to each address that can be displayed when viewing the route destination? --- ## [Does the web version return the same response as API (assuming all same settings & paid account)?](https://support.routexl.com/t/does-the-web-version-return-the-same-response-as-api-assuming-all-same-settings-paid-account/3292)
**Author:** [@ogosense](https://support.routexl.com/u/ogosense)\ **Replies:** 1\ **Last updated:** [March 23, 2026, 7:09pm UTC](https://support.routexl.com/t/does-the-web-version-return-the-same-response-as-api-assuming-all-same-settings-paid-account/3292 "2026-03-23T19:09:24Z")
Hello, Does the web version return the same response as API (assuming all same settings & paid account)? We found that this week web version RouteXL - fastest route with multiple stops seems to return better results th… --- ## [Access time on route](https://support.routexl.com/t/access-time-on-route/3291)
**Author:** [@RyanTitmus](https://support.routexl.com/u/RyanTitmus)\ **Replies:** 1\ **Last updated:** [February 24, 2026, 9:38am UTC](https://support.routexl.com/t/access-time-on-route/3291 "2026-02-24T09:38:21Z")
How can i set access times on my route? for e.g. - If i have to be at particular place after 9am but its also my first destination i driver passed. But i have 7 others that are before 8am. --- ## [Creating multiple routes out of list of clients](https://support.routexl.com/t/creating-multiple-routes-out-of-list-of-clients/3246)
**Author:** [@tim.brauer](https://support.routexl.com/u/tim.brauer)\ **Replies:** 3\ **Last updated:** [January 6, 2026, 9:29pm UTC](https://support.routexl.com/t/creating-multiple-routes-out-of-list-of-clients/3246 "2026-01-06T21:29:03Z")
Hey there :slight\_smile:) I have 300-350 clients who I should visit regularely. So I wanted to use Route XL to create 36 different routes with up to max. 10 clients/ route each starting and ending @home. I need this fun… --- ## [Desktop download](https://support.routexl.com/t/desktop-download/3261)
**Author:** [@apollo](https://support.routexl.com/u/apollo)\ **Replies:** 1\ **Last updated:** [December 31, 2025, 8:41am UTC](https://support.routexl.com/t/desktop-download/3261 "2025-12-31T08:41:53Z")
Hi All, Very new to this, so please be gentle, my question is Where can I download an desttop/offline for offline use? Thanks --- ## [Zooming out after deleting a point](https://support.routexl.com/t/zooming-out-after-deleting-a-point/3243)
**Author:** [@cooleraid](https://support.routexl.com/u/cooleraid)\ **Replies:** 3\ **Last updated:** [December 8, 2025, 10:58am UTC](https://support.routexl.com/t/zooming-out-after-deleting-a-point/3243 "2025-12-08T10:58:50Z")
Can the zooming out when you delete a point be stopped. When you have a couple cities routed it zooms all the way to show all points. This is especially annoying when you have to delete a random placed pin when trying t… --- ## [Cannot Save Text ii comment field in router](https://support.routexl.com/t/cannot-save-text-ii-comment-field-in-router/3227)
**Author:** [@DJroadwarrior](https://support.routexl.com/u/DJroadwarrior)\ **Replies:** 1\ **Last updated:** [November 17, 2025, 5:27am UTC](https://support.routexl.com/t/cannot-save-text-ii-comment-field-in-router/3227 "2025-11-17T05:27:29Z")
I have licked on ok and save entering each route descriptor-totally disappears DJ 317 --- ## [Change PayPal subscription](https://support.routexl.com/t/change-paypal-subscription/3204)
**Author:** [@lmnadmin](https://support.routexl.com/u/lmnadmin)\ **Replies:** 1\ **Last updated:** [November 13, 2025, 10:29pm UTC](https://support.routexl.com/t/change-paypal-subscription/3204 "2025-11-13T22:29:53Z")
We need to change our PayPal subscription since the previous person no longer works here. However, when I go to unsubscribe I have to login as them and I don’t have those credentials. How can I switch to my PayPal? --- ## [RouteXL doesn't work when entering a restricted military base](https://support.routexl.com/t/routexl-doesnt-work-when-entering-a-restricted-military-base/3221)
**Author:** [@rdcpro](https://support.routexl.com/u/rdcpro)\ **Replies:** 2\ **Last updated:** [November 13, 2025, 10:16pm UTC](https://support.routexl.com/t/routexl-doesnt-work-when-entering-a-restricted-military-base/3221 "2025-11-13T22:16:45Z")
I noticed odd behavior when routing a valid address that is on a military base. On the route entering the base from a previous site outside of the base, it displays a straight-line route. Once on the base it has no pro… --- ## [Calculation of fixed tours](https://support.routexl.com/t/calculation-of-fixed-tours/3219)
**Author:** [@Stefan.Benkert](https://support.routexl.com/u/Stefan.Benkert)\ **Replies:** 1\ **Last updated:** [November 13, 2025, 6:33pm UTC](https://support.routexl.com/t/calculation-of-fixed-tours/3219 "2025-11-13T18:33:10Z")
Hello everyone, is it possible to import already fixed group of addresses and let routexl just calculate the duration and km. I insert the data it with ctrl c+v. kind regards --- ## [KML downloading](https://support.routexl.com/t/kml-downloading/3211)
**Author:** [@john](https://support.routexl.com/u/john)\ **Replies:** 1\ **Last updated:** [November 3, 2025, 7:33pm UTC](https://support.routexl.com/t/kml-downloading/3211 "2025-11-03T19:33:58Z")
Can i download a kml file --- ## [Adddress Not Exact on Route](https://support.routexl.com/t/adddress-not-exact-on-route/3198)
**Author:** [@bielen](https://support.routexl.com/u/bielen)\ **Replies:** 1\ **Last updated:** [October 12, 2025, 4:57pm UTC](https://support.routexl.com/t/adddress-not-exact-on-route/3198 "2025-10-12T16:57:19Z")
Hello, I have created two optimized routes that I use for driving directions for members in the community. Once the route is created and I compare the route, 3 of the 20 houses have a slightly different address. For ex… --- ## [I'd like to draw a circle around my location, or a map circle with a radius?](https://support.routexl.com/t/id-like-to-draw-a-circle-around-my-location-or-a-map-circle-with-a-radius/3189)
**Author:** [@garysells](https://support.routexl.com/u/garysells)\ **Replies:** 1\ **Last updated:** [September 30, 2025, 3:41pm UTC](https://support.routexl.com/t/id-like-to-draw-a-circle-around-my-location-or-a-map-circle-with-a-radius/3189 "2025-09-30T15:41:09Z")
How do i draw a circle around my location, a radius from my locaction? how? --- ## [No input found calling api/distance](https://support.routexl.com/t/no-input-found-calling-api-distance/3168)
**Author:** [@manuel.coelho](https://support.routexl.com/u/manuel.coelho)\ **Replies:** 1\ **Last updated:** [September 3, 2025, 5:14pm UTC](https://support.routexl.com/t/no-input-found-calling-api-distance/3168 "2025-09-03T17:14:11Z")
I’m trying API/distance and i’ve got the Error No input found. Figure in attach. Can you help me? --- ## [Lock a priority address as first stop](https://support.routexl.com/t/lock-a-priority-address-as-first-stop/3170)
**Author:** [@Keith\_Jetco](https://support.routexl.com/u/Keith_Jetco)\ **Replies:** 1\ **Last updated:** [September 3, 2025, 5:07pm UTC](https://support.routexl.com/t/lock-a-priority-address-as-first-stop/3170 "2025-09-03T17:07:55Z")
I have 7 stops and i need to prioritize two of them as first and second stop and then have the rest of the stops optimized using the second stop as the starting point, Is it possible? --- ## [POST tour (V2) possible regression with servicetime: 0 on duplicate-coordinate stops](https://support.routexl.com/t/post-tour-v2-possible-regression-with-servicetime-0-on-duplicate-coordinate-stops/3142)
**Author:** [@Initeam](https://support.routexl.com/u/Initeam)\ **Replies:** 1\ **Last updated:** [August 6, 2025, 11:13am UTC](https://support.routexl.com/t/post-tour-v2-possible-regression-with-servicetime-0-on-duplicate-coordinate-stops/3142 "2025-08-06T11:13:12Z")
Hi RouteXL team, We’ve long used a two-call method to isolate pure travel time: Optimization call – full constraints (ready, due, etc.) with skipOptimisation: 0 Travel time call – same locations but all constraints st… --- ## [Can you route collections and deliveries at the same time](https://support.routexl.com/t/can-you-route-collections-and-deliveries-at-the-same-time/3153)
**Author:** [@nowcharityrouting](https://support.routexl.com/u/nowcharityrouting)\ **Replies:** 1\ **Last updated:** [August 11, 2025, 12:48pm UTC](https://support.routexl.com/t/can-you-route-collections-and-deliveries-at-the-same-time/3153 "2025-08-11T12:48:46Z")
I need to be able to route collection and deliveries to ensure i do not exceed the capacity of the vehicle --- ## [Possible to "uncheck" checked destinations?](https://support.routexl.com/t/possible-to-uncheck-checked-destinations/3149)
**Author:** [@Cariboux1921](https://support.routexl.com/u/Cariboux1921)\ **Replies:** 1\ **Last updated:** [August 7, 2025, 9:03pm UTC](https://support.routexl.com/t/possible-to-uncheck-checked-destinations/3149 "2025-08-07T21:03:19Z")
Hi! I’m using RouteXL for 2 days now and it works like a charm. Only one caveat - is there any option to “uncheck” checked destinations? If one of my driver makes a mistake or any other reason, that would be very useful!… --- ## [Facturatie aan vennootschap ipv privé](https://support.routexl.com/t/facturatie-aan-vennootschap-ipv-prive/3147)
**Author:** [@Kantoor\_Vancappel](https://support.routexl.com/u/Kantoor_Vancappel)\ **Replies:** 1\ **Last updated:** [August 7, 2025, 9:42am UTC](https://support.routexl.com/t/facturatie-aan-vennootschap-ipv-prive/3147 "2025-08-07T09:42:05Z")
Mijn account dient voor zakelijk gebruik zodat ik een factuur nodig heb op mijn vennootschap. Hoe kan ik mijn abonnement veranderen aub? --- ## [Please update maps due to closed bridge in my county](https://support.routexl.com/t/please-update-maps-due-to-closed-bridge-in-my-county/3141)
**Author:** [@CatT234](https://support.routexl.com/u/CatT234)\ **Replies:** 1\ **Last updated:** [August 5, 2025, 7:38am UTC](https://support.routexl.com/t/please-update-maps-due-to-closed-bridge-in-my-county/3141 "2025-08-05T07:38:05Z")
Hi, in Santa Cruz County, the Murray street bridge is going to be closed for 3 years! Its causing a lot of grief, wanted to see if you can update your mapping algorithm. Thank you --- ## [How do I add return to home at the end of a day in the route planner](https://support.routexl.com/t/how-do-i-add-return-to-home-at-the-end-of-a-day-in-the-route-planner/3132)
**Author:** [@AllInsimon](https://support.routexl.com/u/AllInsimon)\ **Replies:** 1\ **Last updated:** [July 22, 2025, 11:30am UTC](https://support.routexl.com/t/how-do-i-add-return-to-home-at-the-end-of-a-day-in-the-route-planner/3132 "2025-07-22T11:30:58Z")
We are looking to add out first 16 addresses and i want to schedule working time and returning to home on each day. The route plan is currently doing the 397 miles continuous over 2 days. How do i add that function? --- ## [Comment lancer la navigation avec l'application?](https://support.routexl.com/t/comment-lancer-la-navigation-avec-lapplication/3129)
**Author:** [@La\_Bergerie](https://support.routexl.com/u/La_Bergerie)\ **Replies:** 1\ **Last updated:** [July 19, 2025, 7:01pm UTC](https://support.routexl.com/t/comment-lancer-la-navigation-avec-lapplication/3129 "2025-07-19T19:01:17Z")
Bonjour, Après avoir complété le carnet de route, je ne trouve pas le moyen de lancer la navigation gps dans l’application sur mon ordinateur portable. [Next page](https://support.routexl.com/latest.md?page=1)