# Upgrades **URL:** https://support.routexl.com/c/upgrades/9.md [Latest](https://support.routexl.com/latest.md) · [Categories](https://support.routexl.com/categories.md) --- ## [Paid via PayPal but no upgrade (DO NOT PAY AGAIN)](https://support.routexl.com/t/paid-via-paypal-but-no-upgrade-do-not-pay-again/276)
**Author:** [@RouteXL](https://support.routexl.com/u/RouteXL)\ **Replies:** 20\ **Last updated:** [February 4, 2026, 3:07pm UTC](https://support.routexl.com/t/paid-via-paypal-but-no-upgrade-do-not-pay-again/276 "2026-02-04T15:07:37Z")
There have been multiple reports of users that paid via PayPal but their account was not upgraded. It’s very frustrating if you trust someone your money and nothing happens. We totally understand and we apologize! We’v… --- ## [About the Upgrades category](https://support.routexl.com/t/about-the-upgrades-category/2524)
**Author:** [@RouteXL](https://support.routexl.com/u/RouteXL)\ **Replies:** 0
--- ## [Change PayPal subscription](https://support.routexl.com/t/change-paypal-subscription/3204)
**Author:** [@lmnadmin](https://support.routexl.com/u/lmnadmin)\ **Replies:** 1\ **Last updated:** [November 13, 2025, 10:29pm UTC](https://support.routexl.com/t/change-paypal-subscription/3204 "2025-11-13T22:29:53Z")
We need to change our PayPal subscription since the previous person no longer works here. However, when I go to unsubscribe I have to login as them and I don’t have those credentials. How can I switch to my PayPal? --- ## [Facturatie aan vennootschap ipv privé](https://support.routexl.com/t/facturatie-aan-vennootschap-ipv-prive/3147)
**Author:** [@Kantoor\_Vancappel](https://support.routexl.com/u/Kantoor_Vancappel)\ **Replies:** 1\ **Last updated:** [August 7, 2025, 9:42am UTC](https://support.routexl.com/t/facturatie-aan-vennootschap-ipv-prive/3147 "2025-08-07T09:42:05Z")
Mijn account dient voor zakelijk gebruik zodat ik een factuur nodig heb op mijn vennootschap. Hoe kan ik mijn abonnement veranderen aub? --- ## [I can't upgrade](https://support.routexl.com/t/i-cant-upgrade/3030)
**Author:** [@RachelNustad](https://support.routexl.com/u/RachelNustad)\ **Replies:** 1\ **Last updated:** [April 17, 2025, 8:19am UTC](https://support.routexl.com/t/i-cant-upgrade/3030 "2025-04-17T08:19:23Z")
I’m trying to purchase and upgrade and it’s telling me there’s an error and to see the merchant --- ## [Payment Error, and We have replaced the card](https://support.routexl.com/t/payment-error-and-we-have-replaced-the-card/3014)
**Author:** [@Tech-admin](https://support.routexl.com/u/Tech-admin)\ **Replies:** 1\ **Last updated:** [March 5, 2025, 2:03pm UTC](https://support.routexl.com/t/payment-error-and-we-have-replaced-the-card/3014 "2025-03-05T14:03:04Z")
Hi, We had issues with our card and the payment was declined. The last attempt for payment was 3, March 2025. We just updated with a new card, how can we pay the amount immediately, so there is no interruption in the s… --- ## [I did not receive my bill on my email adress](https://support.routexl.com/t/i-did-not-receive-my-bill-on-my-email-adress/3005)
**Author:** [@adrienlrb](https://support.routexl.com/u/adrienlrb)\ **Replies:** 1\ **Last updated:** [February 24, 2025, 6:34pm UTC](https://support.routexl.com/t/i-did-not-receive-my-bill-on-my-email-adress/3005 "2025-02-24T18:34:13Z")
Hello, I did not receive my bill on my email adress… Where can I find it ? Thank you very much :slight\_smile: --- ## [Looking for Alternative Payment Methods](https://support.routexl.com/t/looking-for-alternative-payment-methods/2865)
**Author:** [@denek](https://support.routexl.com/u/denek)\ **Replies:** 5\ **Last updated:** [August 29, 2024, 7:28am UTC](https://support.routexl.com/t/looking-for-alternative-payment-methods/2865 "2024-08-29T07:28:13Z")
PayPal services have been unavailable in my country, Can I upgrade by paying with another method? --- ## [Upgrades Not working](https://support.routexl.com/t/upgrades-not-working/2653)
**Author:** [@PORTA\_KING](https://support.routexl.com/u/PORTA_KING)\ **Replies:** 2\ **Last updated:** [November 10, 2023, 9:03am UTC](https://support.routexl.com/t/upgrades-not-working/2653 "2023-11-10T09:03:37Z")
Im Currently on a 100/month subscription, i need to upgrade to 200/month. every time i click on an upgrade it says it is not currently working. It said the same last week too. --- ## [Recurring subscription](https://support.routexl.com/t/recurring-subscription/2612)
**Author:** [@CmonbusChaumont](https://support.routexl.com/u/CmonbusChaumont)\ **Replies:** 2\ **Last updated:** [August 31, 2023, 5:33am UTC](https://support.routexl.com/t/recurring-subscription/2612 "2023-08-31T05:33:21Z")
Hi, my subscription will finish on sept 2d. How can i subscibe with recurrent? I can’t find how to do tis. Thanks. best regards --- ## [Contactform doesn't work](https://support.routexl.com/t/contactform-doesnt-work/2577)
**Author:** [@LucienRuijters](https://support.routexl.com/u/LucienRuijters)\ **Replies:** 1\ **Last updated:** [July 3, 2023, 2:20pm UTC](https://support.routexl.com/t/contactform-doesnt-work/2577 "2023-07-03T14:20:27Z")
I want to end the contract by using te contact form, but that doesn’t work. How can I end the contract? --- ## [Pagamento mesile](https://support.routexl.com/t/pagamento-mesile/2480)
**Author:** [@SILGIU](https://support.routexl.com/u/SILGIU)\ **Replies:** 1\ **Last updated:** [March 20, 2023, 8:37am UTC](https://support.routexl.com/t/pagamento-mesile/2480 "2023-03-20T08:37:19Z")
Buongiorno, il pagamento mensile è inteso come mese solare (gennaio, febbraio) o ad esempio dal 20/03 al 20/04 e quindi 30 gg effettivi? Grazie --- ## [Recurring subscription but no balance on Card](https://support.routexl.com/t/recurring-subscription-but-no-balance-on-card/2464)
**Author:** [@Tech-admin](https://support.routexl.com/u/Tech-admin)\ **Replies:** 2\ **Last updated:** [February 27, 2023, 5:39am UTC](https://support.routexl.com/t/recurring-subscription-but-no-balance-on-card/2464 "2023-02-27T05:39:16Z")
Hi We are subscribed to the 100 recurring payment and today is the payment day, but the card had no balance. The subscription still shows up in our account as 100 recurring with auto renewal, but there was no another at… --- ## [Have Upgrade and need one more](https://support.routexl.com/t/have-upgrade-and-need-one-more/2303)
**Author:** [@meichwal](https://support.routexl.com/u/meichwal)\ **Replies:** 1\ **Last updated:** [August 29, 2022, 6:44pm UTC](https://support.routexl.com/t/have-upgrade-and-need-one-more/2303 "2022-08-29T18:44:26Z")
Hello! Sorry for my english. I bought an upgrade 100 for 1 Month. Now I need 200 for one day. How can I order it? --- ## [Subscription cancellation](https://support.routexl.com/t/subscription-cancellation/1305)
**Author:** [@henrydoooo](https://support.routexl.com/u/henrydoooo)\ **Replies:** 3\ **Last updated:** [August 29, 2022, 4:12am UTC](https://support.routexl.com/t/subscription-cancellation/1305 "2022-08-29T04:12:11Z")
I’ve paid for the 1 day subscription and want to cancel before the subscription renews and does another transaction. the problem is when I paid using paypal, I used a one time transaction which requires no account. On th…