# Old Forum **URL:** https://support.routexl.com/c/old-forum/5.md?page=1 [Latest](https://support.routexl.com/latest.md) · [Categories](https://support.routexl.com/categories.md) **Page:** 2 --- ## [No longer recognising any address's in australia](https://support.routexl.com/t/no-longer-recognising-any-addresss-in-australia/232)
**Author:** [@Max\_Blackshaw](https://support.routexl.com/u/Max_Blackshaw)\ **Replies:** 3\ **Last updated:** [December 6, 2016, 6:49am UTC](https://support.routexl.com/t/no-longer-recognising-any-addresss-in-australia/232 "2016-12-06T06:49:00Z")
Web and ios (web) - worked untill reciently. --- ## [Multi stop routes for multiple vehicles via API](https://support.routexl.com/t/multi-stop-routes-for-multiple-vehicles-via-api/201)
**Author:** [@Brett\_Meyerowitz](https://support.routexl.com/u/Brett_Meyerowitz)\ **Replies:** 5\ **Last updated:** [December 5, 2016, 8:51am UTC](https://support.routexl.com/t/multi-stop-routes-for-multiple-vehicles-via-api/201 "2016-12-05T08:51:00Z")
Hi, when will the functionality to calculate multi stop routes for multiple vehicles be made available via API? --- ## [No "finish here"point for multiple drivers](https://support.routexl.com/t/no-finish-here-point-for-multiple-drivers/229)
**Author:** [@Adam\_Ba](https://support.routexl.com/u/Adam_Ba)\ **Replies:** 6\ **Last updated:** [October 25, 2016, 12:55pm UTC](https://support.routexl.com/t/no-finish-here-point-for-multiple-drivers/229 "2016-10-25T12:55:00Z")
Is there a work around to not having an end point for routes with multiple drivers? I can obviously sent the end point as a far out destination for routes with only 1 driver, but can I do something like this for routes w… --- ## [Imported data is missing after route is planned](https://support.routexl.com/t/imported-data-is-missing-after-route-is-planned/230)
**Author:** [@CG\_Perry](https://support.routexl.com/u/CG_Perry)\ **Replies:** 2\ **Last updated:** [October 24, 2016, 7:47pm UTC](https://support.routexl.com/t/imported-data-is-missing-after-route-is-planned/230 "2016-10-24T19:47:00Z")
I am importing data via cut&paste from an excel sheet, everything works great. I review the data by clicking the “Edit” button under “Addresses” and everything is there. After the route is planned, the dates entered be… --- ## [No Home Address?](https://support.routexl.com/t/no-home-address/194)
**Author:** [@danielw](https://support.routexl.com/u/danielw)\ **Replies:** 6\ **Last updated:** [October 24, 2016, 2:24pm UTC](https://support.routexl.com/t/no-home-address/194 "2016-10-24T14:24:00Z")
Can I set it so that there is no home address? I'd like to be able to enter 20 addresses, split them between 5 cars with optimal routing, and no start or return address. Is that possible? --- ## [Plan Recommendation for 200 Locations 4 vehicles](https://support.routexl.com/t/plan-recommendation-for-200-locations-4-vehicles/228)
**Author:** [@Pilong\_Zhu](https://support.routexl.com/u/Pilong_Zhu)\ **Replies:** 1\ **Last updated:** [October 20, 2016, 8:18am UTC](https://support.routexl.com/t/plan-recommendation-for-200-locations-4-vehicles/228 "2016-10-20T08:18:00Z")
I would like to know if the system is capable of planning for 200 locations on weekly basis using 4 vehicles. Thanks --- ## [Open waze problem](https://support.routexl.com/t/open-waze-problem/227)
**Author:** [@Ji\_i\_Paska](https://support.routexl.com/u/Ji_i_Paska)\ **Replies:** 1\ **Last updated:** [October 19, 2016, 8:00pm UTC](https://support.routexl.com/t/open-waze-problem/227 "2016-10-19T20:00:00Z")
Hi, it seems like RouteXL runs in some "browser mode" (Huawei Y5 II) and if I want to navigate it also calls other nav (google, waze) in som e"browser mode" which couses problem in my case. Google NAV always shows Google… --- ## [Standaard bezoekduur instellen](https://support.routexl.com/t/standaard-bezoekduur-instellen/226)
**Author:** [@Luc1](https://support.routexl.com/u/Luc1)\ **Replies:** 3\ **Last updated:** [October 13, 2016, 9:20am UTC](https://support.routexl.com/t/standaard-bezoekduur-instellen/226 "2016-10-13T09:20:00Z")
Het lukt ons niet om een standaard bezoekduur in te stellen in "Opties". Per opdracht 15 minuten. Apart in iedere opdracht lukt het wel. Kan de oorzaak hiervan zijn dat we de opdrachten importeren vanuit Webfleet. ps… --- ## [Import van uit Webfleet](https://support.routexl.com/t/import-van-uit-webfleet/225)
**Author:** [@Luc1](https://support.routexl.com/u/Luc1)\ **Replies:** 1\ **Last updated:** [October 7, 2016, 9:52am UTC](https://support.routexl.com/t/import-van-uit-webfleet/225 "2016-10-07T09:52:00Z")
Als we de opdrachten hebben geïmporteerd uit Webfleet naar RouteXL. Staan deze mooi op de kaart. Telkens we een route laten berekenen met 'Vind route' verdwijnt de laatste opdracht uit de reeks. Deze moeten we dan manu… --- ## [Error 2515](https://support.routexl.com/t/error-2515/224)
**Author:** [@Luc1](https://support.routexl.com/u/Luc1)\ **Replies:** 4\ **Last updated:** [October 6, 2016, 12:23pm UTC](https://support.routexl.com/t/error-2515/224 "2016-10-06T12:23:00Z")
Hallo, Kan iemand me zeggen vanwaar deze code is ‘Order already exists ERROR 2515’. Gisteren hebben, testen gedaan tussen RouteXL en Webfleet zonder problemen. Vandaag krijgen we steeds deze foutmelding. mvg Luc --- ## [How to efficiently combine distance matrices](https://support.routexl.com/t/how-to-efficiently-combine-distance-matrices/213)
**Author:** [@Davin\_Gray](https://support.routexl.com/u/Davin_Gray)\ **Replies:** 4\ **Last updated:** [September 22, 2016, 11:45am UTC](https://support.routexl.com/t/how-to-efficiently-combine-distance-matrices/213 "2016-09-22T11:45:00Z")
Hi, I have the highest subscription available, but sometimes I need a matrix of larger than 150x150. I've come up several formulas to make several routexl matrix requests to populate a custom matrix of lets say 300 uniqu… --- ## [Ring route problem](https://support.routexl.com/t/ring-route-problem/222)
**Author:** [@Maurizio\_Franceschi](https://support.routexl.com/u/Maurizio_Franceschi)\ **Replies:** 4\ **Last updated:** [September 22, 2016, 9:16am UTC](https://support.routexl.com/t/ring-route-problem/222 "2016-09-22T09:16:00Z")
I tried to set a ring route (first stop coinciding with the last stop) but the calculated route is not correct as the last step presents a straight line. Am I wrong? --- ## [2 Routes van maximaal 10 stops per dag plannen uit +- 100 adressen](https://support.routexl.com/t/2-routes-van-maximaal-10-stops-per-dag-plannen-uit-100-adressen/223)
**Author:** [@David1](https://support.routexl.com/u/David1)\ **Replies:** 3\ **Last updated:** [September 21, 2016, 9:36am UTC](https://support.routexl.com/t/2-routes-van-maximaal-10-stops-per-dag-plannen-uit-100-adressen/223 "2016-09-21T09:36:00Z")
Goedemorgen, Kan ik meer dan 100 adressen/stops uploaden in RouteXL en hierin aangeven dat het steeds om 2 routes van maximaal 10 adressen/stops (per dag gaat). Het gaat mij erom, kan RouteXL steeds na invoer van dus … --- ## [Different opitimized route from API and RouteXL UI](https://support.routexl.com/t/different-opitimized-route-from-api-and-routexl-ui/221)
**Author:** [@Micha\_P\_odowski](https://support.routexl.com/u/Micha_P_odowski)\ **Replies:** 1\ **Last updated:** [September 15, 2016, 1:30pm UTC](https://support.routexl.com/t/different-opitimized-route-from-api-and-routexl-ui/221 "2016-09-15T13:30:00Z")
I am getting different optimized route from API and Website UI. Here is the data I pass to API (JSON): \[{"address":"Piaskowa 4, Suwa\\u0142ki","lat":"54.098337","lng":"22.967184"},{"address":"Leborska 31, Bytow","… --- ## [DIstance Matrix API not including last location in export](https://support.routexl.com/t/distance-matrix-api-not-including-last-location-in-export/220)
**Author:** [@Davin\_Gray](https://support.routexl.com/u/Davin_Gray)\ **Replies:** 7\ **Last updated:** [September 15, 2016, 1:15pm UTC](https://support.routexl.com/t/distance-matrix-api-not-including-last-location-in-export/220 "2016-09-15T13:15:00Z")
Hi, I have a problem when getting a distance matrix of 100 jobs via the API. I send them ok, and I see in the response that "count":100. However, the results matrix is only 9,507 elements long, and when I manually scroll… --- ## [When I download the kml file, it no longer contains the detailed coordinates of the route. Is there an option to export the detailed route?](https://support.routexl.com/t/when-i-download-the-kml-file-it-no-longer-contains-the-detailed-coordinates-of-the-route-is-there-an-option-to-export-the-detailed-route/219)
**Author:** [@CG\_Perry](https://support.routexl.com/u/CG_Perry)\ **Replies:** 2\ **Last updated:** [September 7, 2016, 12:38pm UTC](https://support.routexl.com/t/when-i-download-the-kml-file-it-no-longer-contains-the-detailed-coordinates-of-the-route-is-there-an-option-to-export-the-detailed-route/219 "2016-09-07T12:38:00Z")
When I download the kml file, it no longer contains the detailed coordinates of the route. Is there an option to export the detailed route coordinates? --- ## [I am trying the sotware and fail to aobtain the appropiate routes,](https://support.routexl.com/t/i-am-trying-the-sotware-and-fail-to-aobtain-the-appropiate-routes/209)
**Author:** [@Jose\_Aseijas](https://support.routexl.com/u/Jose_Aseijas)\ **Replies:** 6\ **Last updated:** [September 6, 2016, 9:45pm UTC](https://support.routexl.com/t/i-am-trying-the-sotware-and-fail-to-aobtain-the-appropiate-routes/209 "2016-09-06T21:45:00Z")
i put the following stops BEVILAQUA 1974 CIUDAD EVITA CROVARA 746 TABLADA CROVARA 1415 TABLADA CROVARA 2280 TABLADA DONOVAN 1580 TAPIALES EVA DUARTE 3097 CIUDAD EVITA FRANKLIN 143 LA TABLADA GACON 94… --- ## [Hello, is it possible to add 100 adresses at once?](https://support.routexl.com/t/hello-is-it-possible-to-add-100-adresses-at-once/218)
**Author:** [@mike](https://support.routexl.com/u/mike)\ **Replies:** 1\ **Last updated:** [September 6, 2016, 9:07am UTC](https://support.routexl.com/t/hello-is-it-possible-to-add-100-adresses-at-once/218 "2016-09-06T09:07:00Z")
--- ## [Restrictions](https://support.routexl.com/t/restrictions/217)
**Author:** [@Rio\_Nicolas](https://support.routexl.com/u/Rio_Nicolas)\ **Replies:** 1\ **Last updated:** [September 2, 2016, 8:02pm UTC](https://support.routexl.com/t/restrictions/217 "2016-09-02T20:02:00Z")
Hi there, I was trying to add restrictions to my routes but for some reason, it is not optimizing the way it should be. My code looks something like this. $location = array( 'name' =\> … --- ## [Map not loading when I type in addresses!](https://support.routexl.com/t/map-not-loading-when-i-type-in-addresses/216)
**Author:** [@John\_Dannar](https://support.routexl.com/u/John_Dannar)\ **Replies:** 1\ **Last updated:** [September 2, 2016, 4:14pm UTC](https://support.routexl.com/t/map-not-loading-when-i-type-in-addresses/216 "2016-09-02T16:14:00Z")
I type in 30 addresses and they all appear on the side bar and then are plotted on the map. The only problem is that the map doesn't load. It's just a blank gray background! I just payed for the 1 day subscription bec… --- ## [Zapier Integration](https://support.routexl.com/t/zapier-integration/215)
**Author:** [@Ben\_Strachan](https://support.routexl.com/u/Ben_Strachan)\ **Replies:** 3\ **Last updated:** [August 31, 2016, 8:30am UTC](https://support.routexl.com/t/zapier-integration/215 "2016-08-31T08:30:00Z")
Can you please integrate software with zapier? It will make usage much easier. --- ## [skipOptimisation on api for php](https://support.routexl.com/t/skipoptimisation-on-api-for-php/214)
**Author:** [@Rio\_Nicolas](https://support.routexl.com/u/Rio_Nicolas)\ **Replies:** 2\ **Last updated:** [August 25, 2016, 2:10pm UTC](https://support.routexl.com/t/skipoptimisation-on-api-for-php/214 "2016-08-25T14:10:00Z")
I'm new to RouteXL and I was wondering how I can implement the skipOptimisation in the API for php. Thanks! --- ## [Can I save all my address and pick what ones I need to visit](https://support.routexl.com/t/can-i-save-all-my-address-and-pick-what-ones-i-need-to-visit/152)
**Author:** [@Mark\_White](https://support.routexl.com/u/Mark_White)\ **Replies:** 5\ **Last updated:** [August 24, 2016, 1:43pm UTC](https://support.routexl.com/t/can-i-save-all-my-address-and-pick-what-ones-i-need-to-visit/152 "2016-08-24T13:43:00Z")
I have over 200 address that I visit each month but they are not always on the same day and I can also get the odd one off address thrown in, is their anyway all my destations can be saved on the map that would allow me … --- ## [Connect to webfleet](https://support.routexl.com/t/connect-to-webfleet/212)
**Author:** [@Keith\_Goring](https://support.routexl.com/u/Keith_Goring)\ **Replies:** 5\ **Last updated:** [August 16, 2016, 12:05pm UTC](https://support.routexl.com/t/connect-to-webfleet/212 "2016-08-16T12:05:00Z")
Cant connect / Gives no errror Have tom tom webfleet and the system never connects to Routeplanner to export the orders. --- ## [Multiple addresses not found while we use Postcode.nl for correct address](https://support.routexl.com/t/multiple-addresses-not-found-while-we-use-postcode-nl-for-correct-address/211)
**Author:** [@Chris\_Koeling](https://support.routexl.com/u/Chris_Koeling)\ **Replies:** 1\ **Last updated:** [August 16, 2016, 9:25am UTC](https://support.routexl.com/t/multiple-addresses-not-found-while-we-use-postcode-nl-for-correct-address/211 "2016-08-16T09:25:00Z")
We use postcode.nl API to get the correct address based on postal code and housenumber. Daily we plan trips for around 100 addresses and in 7% of the addresses we get other address back from RouteXL. I mailed RouteXL 3 w… --- ## [How can I easily view the driving distance from one address to another when I have multiple addresses in the route?](https://support.routexl.com/t/how-can-i-easily-view-the-driving-distance-from-one-address-to-another-when-i-have-multiple-addresses-in-the-route/210)
**Author:** [@Christina](https://support.routexl.com/u/Christina)\ **Replies:** 1\ **Last updated:** [August 16, 2016, 9:19am UTC](https://support.routexl.com/t/how-can-i-easily-view-the-driving-distance-from-one-address-to-another-when-i-have-multiple-addresses-in-the-route/210 "2016-08-16T09:19:00Z")
--- ## [RouteXL Tour API is not returning the optimized route](https://support.routexl.com/t/routexl-tour-api-is-not-returning-the-optimized-route/208)
**Author:** [@Junior\_Araujo](https://support.routexl.com/u/Junior_Araujo)\ **Replies:** 6\ **Last updated:** [July 21, 2016, 6:20pm UTC](https://support.routexl.com/t/routexl-tour-api-is-not-returning-the-optimized-route/208 "2016-07-21T18:20:00Z")
I want to hire the RouteXL API, but rather, I'm trying to make some tests with the free plan and I'm not succeeding. I tried to optimize different routes to the TOUR API, however, all results are returned in the same ord… --- ## [Verdwijnen instellingen uit Webfleet](https://support.routexl.com/t/verdwijnen-instellingen-uit-webfleet/207)
**Author:** [@Christian\_Schuurman](https://support.routexl.com/u/Christian_Schuurman)\ **Replies:** 1\ **Last updated:** [July 11, 2016, 10:43am UTC](https://support.routexl.com/t/verdwijnen-instellingen-uit-webfleet/207 "2016-07-11T10:43:00Z")
Na enige tijd verdwijnen bij opties de instellingen voor de webfleet verbinding. Op dat moment dienen de instellingen weer opnieuw ingevoerd te worden. Ook onthoudt RouteXL bij routing opties niet het thuisadres, standaa… --- ## [Incorrect arrival time being reported from tour](https://support.routexl.com/t/incorrect-arrival-time-being-reported-from-tour/206)
**Author:** [@Brett\_Meyerowitz](https://support.routexl.com/u/Brett_Meyerowitz)\ **Replies:** 1\ **Last updated:** [July 6, 2016, 7:30pm UTC](https://support.routexl.com/t/incorrect-arrival-time-being-reported-from-tour/206 "2016-07-06T19:30:00Z")
I am receiving seemingly random long times between some stops in generated routes: Please review the following request: \[{"name":"{\\"Type\\":\\"Provider\\",\\"Id\\":1103}","lat":"-26.079816273098356","lng":"27.9198646… --- ## [Consulta pre compra Aplicacion](https://support.routexl.com/t/consulta-pre-compra-aplicacion/205)
**Author:** [@HAMED\_GUTIERREZ](https://support.routexl.com/u/HAMED_GUTIERREZ)\ **Replies:** 1\ **Last updated:** [June 24, 2016, 11:14am UTC](https://support.routexl.com/t/consulta-pre-compra-aplicacion/205 "2016-06-24T11:14:00Z")
Si necesitaría armar 60 rutas diferentes por día, y cada una representaría un máximo de 30 paradas, funcionaria en el programa ? si es así obtendríamos la aplicación ! [Previous page](https://support.routexl.com/c/old-forum/5.md) [Next page](https://support.routexl.com/c/old-forum/5.md?page=2)